Terms and Conditions

These terms and conditions are effective until further notice. Please read the following in full before Purchasing. By clicking on the “check out” button you are confirming that you have read this agreement, have understood the agreement, and agree to be bound by the conditions. If you do not agree with any of the following, then ecoPAL will not enter into a contract with you, and you should not click on the “check out” button and discontinue with the online ordering process.

1. Best price guarantee

 If you find the same or equivalent products cheaper anywhere we will match the price.

2. Definitions:

The Customer is you, the person, persons or company purchasing products and/or services from ecoPAL. ecoPAL is the Product Vendor and/or Service Provider as identified on all correspondence, including invoices detailing products and/or services queried, quoted, ordered, purchased and delivered and inclusive of any other correspondence arising. The site refers to ecoPAL website, www.ecopal.com.au, any other address or subsequent websites maintained by ecoPAL. ecopal.com.au branded products refer to custom manufactured products tested and sold by ecoPAL. Third party products are those that ecoPAL resells to you the customer, and are not ecopal.com.au branded.

3. Pricing:

All prices exclude freight and any other charges that may apply unless stated otherwise. Our prices fluctuate constantly and ecoPAL. reserves the right to change prices in accordance with price changes from our suppliers, market conditions, or any other external factor. Should there be a pricing error on the website, in any correspondence from ecoPAL, or by any other communicative method, the right is reserved by us to cancel the order and offer the product(s) and/or service(s) at the correct price.

4. Quotations:

All of our quotations unless otherwise stated are valid for a period of 10 days from the date of issue, unless there is an express provision between the parties for a different period to apply. This includes third party products. ecoPAL reserves the right to withdraw any quotation. We reserve the right to correct any errors made in the preparation of a quotation and reissue the quotation if necessary, which will be valid for a period of 10 days starting on the day of reissue.

5. Ordering/Cancellation:

Orders may be made through the website, by email, and are considered confirmed by means of ‘CHECK OUT’, or by verbal agreement. Amendments to orders and cancellations of orders must be received by email, or another form of written correspondence, subject to the agreement of ecoPAL. Cancellation of orders of stock items must and can only be made prior to shipment; Cancellation of custom orders must and can only be made prior to manufacture. There is no charge for cancellations. Details of all orders made will be stored on our database.

6. Payment:

All orders must be prepaid before supply, or performance of service. Unless otherwise agreed by both parties.

7. Delivery:

Delivery will only take place on orders that have satisfied the criteria in section 6 above. The delivery option chosen, gives the time of delivery between our factory and the customer. Estimated delivery dates and times are estimates, and ecoPAL accepts no responsibility for delivery delays.

8. Warranty:

All ecoPAL products come with a 2 year warranty, unless otherwise stated. Should products be defective within this period ecoPAL will repair or replace the product. The warranty only applies to ecoPAL sold items and does not apply to 3rd party products, fitness for any particular purpose, damage caused by yourself, another party or any external force, modifications, repair, incorrect installation or indeed any other action by yourself or another party that renders an alteration or a damage of any kind to the system. Once any attempt is made to investigate the internal components of any part of the item, this results in the warranty becoming void. In respect of 3rd party goods, these will be covered by a manufacturer’s warranty which accompanies the goods themselves. These 3rd party warranties are completely independent from ecoPAL, and ecoPAL has no responsibility for their inclusion, exclusion, or indeed any other issues arising from these warranties, or lack thereof, should the case be. Goods returned to ecoPAL that are either outside of their warranty period, and/or are damaged due to actions that are outside the conditions set down in the warranty may be repaired by technicians at ecoPAL, but only subject to express approval and will be charged at ecoPAL labour charges, and the customer will be liable for any other expenses arising during the reasonable repair, storage and transportation of the good(s).

9. Returns:

Products damaged in transit or faulty products must be reported to ecoPAL in writing within 24 hours of receipt, and will be replaced free of charge. All other returns are subject to 10% restocking charge and delivery.

10. Services:

Services will be provided by ecoPAL, or a nominated Service Provider.

11. Customer Obligations:

The customer is responsible for your own choice of Product and its suitability for purpose. [All products are fit for purposes described, but it is the customer’s obligation to ensure compatibility between items].

12. Alterations:

ecoPAL reserves the right to change the terms and conditions listed herein, as a result of changes in legislation, or other extenuating factors occurring.

13. Agreement:

By ordering from ecoPAL, you are deemed to have accepted the terms and conditions herein. If any part of this agreement is found to be invalid or unenforceable by a court, such a provision is entirely severable, and the rest of the document remains unaffected.

14. Miscellaneous:

Mr16 bulbs may not compatible with all electrical transformers in the market place. If you experiencing problems with it please replace it with a LED driver which is available on our website. 

Dimmable GU10 bulbs may not match with your dimmer switch, please replace it with a triac dimmer which is available on our website.

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